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I should have become suspicious of this company when they had a logo saying I could pay by paypal, but when I went to check out I could not use it and had to pay by credit card. They also advertised free shipping on orders over $75.00, but then charged an additional $11.00 as a weight surcharge. I placed my order on 04-04-10, eight days later I contacted efooddepot.com to find out if it had been shipped. They responded that they were holding my order as most of it was out of stock. I was upset that they had just held my order without telling me of any problem, especially since everything had shown as in stock when I ordered it. Then they sent me a notice that they had charged my credit card for an amount lower then my original order. I asked for a detailed accounting of the charge. They did not send me a detailed accounting. They sent me a note saying 4 things would not be shipped. One of the things they specified I would not receive was a box of tea costing $4.43. They guaranteed I would receive the rest of my items by 04-19-10. I finally received my order on 04-21-10. It did not have all the items they said I would receive, and some of the items I received appeared old and dirty. There was still no detailed accounting, but there was a packing slip. The packing slip did not list the tea, which I did receive. It did however list 3 items which I did not receive totaling $4.30. I sent them an email stating that I had not received the items and that I had received the tea, but when I had gone to my original order and subtracted the cost of all the items I did not receive, and compared it with the amount they said they charged to my credit card, it was obvious that they had charged me for the tea and also charged me for the 3 items I did not receive, as they had overcharged me exactly $4.30. I asked them to credit me for the $4.30 and also asked for a credit on the $11.00 weight surcharge as the items I did not receive weighed about 15 pounds. Previous to this I had exchanged several emails with them and they had always responded right away?. After I sent this email they did not respond:. I sent another email the next day and still no response/. I tried to call them and all I could get was an answering machine saying the box to leave a message in was full/. Now I know I should search for reviews on companies on the Internet before doing business with them,. After I searched for efooddepot reviews I found many complaints;. After reading the other reviews I feel certain they purposely told me I would not receive the tea and left it off the packing slip so that when I complained about the 3 missing items they could say I received the tea which cost more!. Hoping I would not do a detailed accounting of the costs, and find out they had charged me for the tea, overcharging me $4!.30 for the missing items, and that they did not respond to me as I showed an item by item accounting in the email I sent them. 2cd0d73  Comments (12) |
| 1. Written by kelly on October 19, 2011 I'm so glad I found these reviews in time! I was searching for a discount code before placing a large order, and started noticing all the complaints. I'm nervous now since I did enter all my credit card info, address, etc. -- but I never hit the "place order" button. I've since deleted that info, but I hope it's not still on file somewhere. Also, they no longer allow a paypal option, which was initially suspicious. And, when I tried filling out a contact form to ask about security concerns, the form was never sent (got a bog message instead saying a "firewall" was preventing my form from being received, it all looked pretty shady). I'll be checking my bank statements to make sure they don't charge me after all. Too bad, I was looking forward to these exotic treats! |
| 2. Written by STAY AWAY FROM THEM on March 31, 2011 I wish I read these reviews before having placed my order.. same story! STAY AWAY!!!  |
| 3. Written by logit01 on March 16, 2011 Ebooks Store: www.ebooks159.com More than 45,000 ebooks in this store.Most ebooks are good quality and very cheap. If you have any question,you can contact me with LIVE CHAT,I'll reply as soon as quickly. Thank you. |
| 4. Written by Angel on March 16, 2011 I placed a fairly large order and had no problems with them. My items were packaged well and the only thing missing in my order was my "free gift" which they sent me after I told them I didn't get it! Go figure? Sorry so many of you had bad experiences. :\ |
| 5. Written by Sean Maji on March 12, 2011 I ordered quite a few items on a weekend and contacted them via live help on their website the next day to cancel the order. I was told that I would not be charged. A week later, i noticed that I was in fact charged yet nothing shipped. I contacted them again and told them to refund my card and that i have already contacted my credit card and filed a charge back. I was told that i would be refunded. However, the next day i received a Fedex tracking number that my items shipped. I contacted Fedex and told them that I would like the item to not be delivered and returned to the shipper. Fedex returned the item back and i contacted my credit card again and updated them with the information. This morning, i received a letter from my credit card that the charge back was decided in my favor. If you run into issues with efooddepot, please do a charge back. I ordered items from them prior to reading reviews and it's scary how they are still in business after all the complaints i have been reading about them. |
| 6. Written by Kristy on September 25, 2010 Seven months ago I placed an order on efooddepot.com. After several weeks of not hearing anything from them, I contacted them and was told that the reason my order had not been processed is because many of the items I ordered were not in stock (although there was no mention on the website of my items not being in stock). They went ahead and shipped some of the items to me, and after more weeks passed I called them to inquire about the remainder of my order which had not been sent. The woman who answered the phone was rushed and curt with me, and told me that the rest of my order would be shipping 'soon' but that she couldn't give me an estimated ship date. WELL - seven months has passed. I have made many calls to them, and have also contacted the staff of this website on their live chat feature a number of times. For several months, they told me my order would ship soon and finally agreed to send me two items out of the ten that I had not received that had finally come into stock. When my mail arrived, one of the two items, some energy chews, were actually missing from the packaging and all that was in my package was a crumbled up box with no energy chews inside it. I didn't even bother to complain, because so much of my energy and time had already been wasted on the phone with them trying to get my order. Finally, a month ago, I called and insisted that they refund my money for the items that were not delivered. They never refunded my money, but they listed my order as 'complete' on the website in my account information. I emailed them to inform them I never got my refund and of course I never got a response. I am counting my losses for the nine total items that I paid for and never received, and I am not going to try to get 'what is mine' from them because it is simply too much of a hassle. This has been hands down, the very worst shopping and customer service experience of my entire life. |
| 7. Written by Dav on August 23, 2010 I got rip off by efooddepot, they are biggest scam for online shopping. I ordered few items it stated during check out they do not have all the item then they will ship the one available. I waited for 2 weeks still not received anything and then they charge my credit card. Basically they do not have everything in stock as they claim to be the largest online grocery. I would report this to BBB and they need to be stoped for what they are doing. DO NOT EVER shop with them, you will not received your item. |
| 8. Written by Jim on August 6, 2010 Never received my order after numerous emails they kept saying they were sending it then they ignored my emails. Filed a BBB complaint and fraud report with my credit card. |
| 9. Written by Lisa C on July 17, 2010 I am currently in the process of a Paypal claim against this company. I ordered something on June 21 and two weeks later -- nothing. No shipping notification, no delivery of product. I sent a follow-up inquiry via their webform, and also left a voicemail on their answering machine. No response whatsoever. This is appalling service - what a rip-off. I'm waiting to be reimbursed through Paypal and cannot imagine this company will remain in good standing with Paypal if they continue this way. |
| 10. Written by RIp off SCAM! on June 19, 2010 I top what the above said..... They need to close down! |
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